Privacy Policy

Playmi · Updated 4 October 2026

1. Who we are

This Privacy Policy explains how S Ludens DMCC ("we", "us") processes personal information for Playmi, our multiplayer board game, its social features, Android and iOS apps and the website playmi.online. It covers the international service operated by our company.

S Ludens DMCC
DMCC Business Centre, Unit BA764, Dubai, United Arab Emirates
support@playmi.online

2. Information we process

Account and profile: your Playmi user ID, email when supplied, sign-in provider identifier, name or nickname, gender, avatar and other profile details you choose to provide, such as date of birth and city. Passwords used for email sign-in are stored as hashes, not as readable passwords.
Gameplay and community: game participation and results, rankings, virtual items and purchases, friends, invitations, messages, uploaded images and reports you send.
Device and service data: IP address, device and app information, language, push notification token, sign-in and security events, diagnostic and usage information.
Purchases and support: product and transaction identifiers, receipt or purchase-token information needed to verify purchases, and the information you send when contacting support. Payments through an app store are handled by that store; we do not receive your full payment card details for those payments.

We receive information from you, your interactions with Playmi, the sign-in provider you select and the app store used for purchases.

Google Sign-In is an optional way to create or access a Playmi account. The sign-in flow requests basic identity permissions: openid, email and profile, depending on the client. Google can provide a unique Google account identifier, name, email, verification status and profile picture as part of that identity response. Playmi's current server uses the Google identifier to find or link your account and the given name to initialise a new profile. It does not automatically publish your Google email or import your Google photo as a public avatar.

The app sends an identity token to our server for verification. The Google identifier and the initial profile name are stored with your Playmi account. Tokens and provider responses are used for authentication, not to read unrelated Google services. We do not request access to Gmail messages, Google Drive files, contacts or calendars.

Google user data is used to authenticate you, connect the chosen sign-in method to your Playmi account and protect account access. It is not sold, used for advertising profiles, used to train AI models or used to create intimate or sexual imagery. Playmi is a board game and communication service, not an intimate-image generation service.

Google identity data is handled by our authentication and hosting infrastructure as necessary to provide sign-in. We do not expose your Google account identifier to other players. We do not share Google user data for unrelated purposes. Our use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including its Limited Use requirements where applicable.

4. Why we use information

We use information to create and secure accounts, authenticate sign-in, save game progress and purchases, run matches and tournaments, deliver messages and invitations, support social features you use, answer support requests, detect abuse and resolve technical problems. We also process purchase records to fulfil purchases and meet applicable accounting obligations.

Where applicable law requires a legal basis, we rely on performing our agreement with you, legal obligations, legitimate interests in operating and securing Playmi where permitted, or consent for optional processing that requires it. Acknowledging this policy is not blanket consent to unrelated processing. Optional marketing requires a separate choice where required and can be withdrawn by contacting us.

5. Camera, microphone, notifications and local storage

Camera, photo-library and microphone permissions support features you choose, such as uploading an avatar or image and communicating by voice or video. You can refuse or revoke these permissions in device or browser settings; the corresponding optional feature may then be unavailable. A photo uploaded to a profile or chat is stored and shared according to that feature. Voice and video involve transmitting media to other participants; do not share information you want to keep private.

Notification permission lets Playmi alert you to messages, invitations and game events. Websites and apps use cookies or local device storage for sign-in sessions, access tokens, language and other preferences. These are separate from Google account permissions. The public international landing page does not require sign-in and does not load advertising or analytics scripts. Technical access logs may still be produced by hosting infrastructure.

Your nickname, avatar, profile information exposed by the selected feature, game results and rankings may be visible to other players. Messages and images are available to their recipients or the audience of the relevant chat. Email addresses and sign-in provider identifiers are not public profile fields.

Information is processed by providers needed for hosting, authentication, email delivery, purchase verification, push notifications, analytics and crash reporting used by a particular app version. These can include Google/Firebase, Apple, Sentry, AppMetrica and MyTracker. The information sent depends on the provider and feature: for example, diagnostic and device data for crash reporting, or a push token for notification delivery. This does not give these providers access to all account data. We may also disclose information when legally required, to handle disputes or investigate abuse, or in a business transfer subject to applicable data-protection obligations. We do not sell personal information.

7. Storage, international processing and security

The operator is based in the United Arab Emirates. Playmi uses hosting infrastructure outside the UAE, including servers in Russia, and third-party services whose processing locations may differ. Your information may therefore be processed outside your country. Applicable transfer and data-protection requirements must be respected for this processing.

We use HTTPS for service connections, access controls and password hashing to protect account information. No internet service can guarantee absolute security. Keep account credentials and verification codes confidential and contact us if you suspect unauthorised access.

8. Retention and deletion

We keep account information while it is needed to provide your account and the services you use. Deleting an account removes its user record. Related messages, game history, transaction records, uploaded content, security logs and backups can have different retention needs; deleting an account does not necessarily erase every related record immediately. We retain such information only while needed for service integrity, resolving disputes, fraud prevention, backup operations or applicable legal obligations, and delete or anonymise it when it is no longer needed. Contact us for a request concerning related content or remaining personal information.

9. Your choices and requests

You can edit supported profile fields, control device permissions and request access, correction or deletion of your personal information by emailing support@playmi.online. Include your Playmi user ID or account email and the request; do not send your password or verification codes. We may ask for proportionate evidence of account ownership to prevent deleting or disclosing another person's data.

To delete your account, use Profile → Settings → Delete account in the app or visit the account-deletion page. If you cannot sign in, contact support from the email connected to the account. Deleting Playmi does not delete your Google or Apple account and does not by itself cancel an app-store subscription; manage any subscription in the relevant store.

You can also remove Playmi's Google access in your Google Account connections. Revoking Google access stops that sign-in connection; it does not by itself delete the Playmi account. Other rights, including objection, restriction, portability and complaints to a competent authority, may apply under the law relevant to you. We handle requests within the periods required by applicable law.

10. Children and young users

Users must meet the age and parental-authorisation requirements of applicable law and the store rating for their version of Playmi. If you believe a child has provided personal information without the necessary permission, contact us so we can investigate and address the information. Do not send sensitive information about a child in a public chat.

11. Changes and contact

We publish changes to this policy on this page and provide additional notice where required. Questions and requests about this policy: support@playmi.online.